Privacy Policy

Last updated 22 January, 2026

This Privacy Policy explains how Savensail Limited, trading as The Travel Village ("we", "us", or "our"), collects, uses, stores, and shares your personal data when you use our website or services.

Savensail Limited is a company registered in England and Wales and acts as a travel agent when selling travel arrangements.

1. WHO WE ARE

Legal entity: Savensail Limited
Trading name: The Travel Village

Registered address:
298 Highfield Road
Blackpool
Lancashire
FY4 3JU
United Kingdom

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 01253 401122

Savensail Limited is the data controller for the purposes of UK data protection legislation.

2. WHAT INFORMATION WE COLLECT

Personal information you provide to us

We may collect personal information when you:

• Make an enquiry
• Request a quote
• Make or manage a booking
• Contact us by phone, email, or online form
• Subscribe to marketing communications

This may include:

• Name
• Address
• Email address
• Telephone number
• Booking and travel details
• Payment-related information (processed securely by third parties)

Special category (sensitive) data

As part of arranging travel, we may need to process limited special category data, such as:

• Health or medical information
• Mobility or accessibility requirements
• Dietary or religious requirements

This data is processed only where necessary to fulfil your travel arrangements and with appropriate safeguards in place.

Information collected automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source

This data is used for website security, performance, and analytics.

3. HOW WE COLLECT YOUR INFORMATION

We collect personal data:

• Directly from you
• Through website forms and cookies
• Through telephone and email communications
• From travel suppliers and service providers involved in fulfilling your booking

4. HOW WE USE YOUR INFORMATION

We use your personal data to:

• Respond to enquiries
• Arrange and manage travel bookings
• Communicate booking information and updates
• Process payments and refunds
• Comply with legal and regulatory obligations
• Improve our website and services
• Send marketing communications (where permitted)

5. LEGAL BASES FOR PROCESSING

Under UK GDPR, we rely on the following lawful bases:

• Contract – to fulfil travel bookings and enquiries
• Legal obligation – compliance with ABTA, ATOL, and regulatory requirements
• Legitimate interests – business operations, service improvement, fraud prevention
• Consent – marketing communications and non-essential cookies
• Vital interests – where required for traveller safety

6. WHO WE SHARE YOUR INFORMATION WITH

We may share your personal data with:

• Cruise lines, tour operators, airlines, hotels, and other travel suppliers
• Payment processors and booking systems
• ABTA, the CAA, and other regulatory bodies
• IT, analytics, and marketing service providers
• Professional advisers and insurers

We only share data where necessary and require third parties to keep it secure.

7. INTERNATIONAL DATA TRANSFERS

Travel arrangements may require your data to be transferred outside the UK or EEA (for example, to overseas suppliers).

Where this occurs, we ensure appropriate safeguards are in place to protect your information.

8. COOKIES AND TRACKING

We use cookies and similar technologies to:

• Operate our website
• Analyse usage
• Deliver marketing (where consent is given)

Full details are available in our Cookie Policy, which explains how you can manage your preferences.

9. HOW LONG WE KEEP YOUR DATA

We retain personal data only for as long as necessary to:

• Fulfil bookings
• Meet legal and accounting requirements
• Resolve disputes

When no longer required, data is securely deleted or anonymised.

10. HOW WE KEEP YOUR INFORMATION SAFE

We use appropriate technical and organisational measures to protect your data, including:

• Secure systems
• Restricted access
• Encrypted payment processing

No system is 100 percent secure, but we take data protection seriously.

11. MARKETING COMMUNICATIONS

You will only receive marketing communications if:

• You have opted in, or
• We are permitted to contact you under applicable marketing laws

You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

12. CHILDREN’S DATA

Our services are not intended for children under 18, and we do not knowingly collect their personal data.

13. YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us using the details below.

14. COMPLAINTS

If you have concerns about how we handle your data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

15. CONTACT DETAILS

Data Protection Contact:
Paula Nuttall
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 01253 401122

Postal address:
Savensail Limited
298 Highfield Road
Blackpool
Lancashire
FY4 3JU
United Kingdom

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be published on our website.