Covid-19 : We're here for you
Please rest assured, our team are still here for you. Our shop is now open & you may book an appointment to visit us. Call the team: 01253 40 11 33.
If your holiday booking has been affected (cancelled / postponed), our care team will be in touch via telephone. Please be patient, our care team are working extremely hard to contact all affected clients.
If you have a holiday booking that does NOT depart in the next couple of months, please sit tight & allow our care team to proceed with affected holidays in departure date order. If your query is of URGENT NATURE, by all means - please call & we will endeavour to help.
For all other queries please use the form at the bottom of this page & our team will call you back.
Click Here To Book An In-Store Appointment
An update from Phil, our CEO...
It is quite clear that we are working and living in quite extraordinary times, nothing that we could have imagined in our wildest dreams.
Over the last few months I have been working tirelessly with my team to keep you up to speed with the developments and challenges this virus has placed upon us all.
Working in the travel industry has been my life, it has been my family's life for 61 years and one thing is for certain, we intend to see this through and come out stronger on the other side.
I want to thank you from the heart for being kind to my team and for your patience and understanding. None of this is their fault but they are literally working every hour God sends to look after you and all our other affected clients.
As a family business, we do not hide behind emails or impersonal messages, we speak to you directly, we engage with you and we also share your pain.
I cannot imagine how this is also affecting you and your families but we are here to try and help wherever possible. This goes way beyond business, this is personal and having spoken with my team I know that I have their full support in telling you that we are here for you.
As the gaffer, I take full responsibility for my business and my team. I trust them to look after you in the best way they possibly can. They are only human and like you, have concerns and worries and to put into perspective, they are almost working as counsellors to hundreds of our clients each week
So, please BE KIND, STAY SAFE. and where possible, help us to keep the country moving and travelling in the future months and years ahead.
Philip Nuttall
The Travel Village, CEO
